Assertiveness is about communicating with other people in ways that achieve a productive outcome. It is about being aware of the rights you have as an employer or employee and as a member of the human race and knowing that the person we are communicating with also has these rights. This is not always easy particularly in awkward situations.
Some people are very aware of their rights and often you will hear them tell you in no uncertain terms that they know their rights.
We all have a multitude of rights but you very rarely hear people talking about the responsibilities that go hand in hand with these rights. For example: we all have the right to be wrong (at times) and the responsibility that goes with that is that we should learn from our mistakes and try to ensure we don’t keep making the same mistake time after time.
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