Better Business Coaching

Here are just a few points on making requests in an assertive manner – remember we all have the right to ask for something we want and to receive a considered answer. Agreeing to the request is easy; refusing is often difficult as it could cause bad feeling which could impact on good relationships.

Making requests

• Think about what you are going to say and how you might say it
• Make the request directly to the person concerned
• Use phrases like ‘I would like’ ‘I need’ (own it)
• Be clear and specific about what it is you want
• Give reasons why you are making the request