Here are just a few points on refusing requests in an assertive manner
Refusing requests
• Allow yourself time to think about the response
• Give your decision using ‘I’ (own your decision)
• State the reason for refusal
• Discuss possible alternatives
• Ensure you refuse only the request and not the person
• Do not misuse your authority by always saying ‘NO’ to requests just because you can
0 comments so far
There are no comments for this post yet. Why not be the first by filling out the form below.