Milestones to achievement
It may be that a 3 or 5 year plan is your best way forward. Decide upon milestones within the plan, break the time-scale into manageable chunks and review them regularly and make the necessary changes to ensure you are on track.
Desired outcomes
Your plan should include your desired outcomes. For example, if you know what you want your customer feedback to be, decide what needs to happen to ensure it is achieved?
Skills required
As the plan evolves, training needs become apparent. These then form the company’s training plan for departments, teams and individuals.
Cascading objectives
In any organization the objectives in the business plan should be cascaded downwards through the various levels so that they are embraced by every employee. This will contribute to creating a development plan for every member of staff. So from the business plan each director or member of the senior management team will have specific objectives for their area of the business. They in turn will meet with and discuss objectives with their managers who report to them – who will meet and discuss with their direct reportees and so it continues through the whole company.









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