The X Factor
We have all seen the reality TV show where the public determine who is going to be the next talent to walk the red carpet. Well in business, you also need to have the X Factor in order to get to and stay at the top. I would ask you to reflect on [...]

Better Business Coaching
Entries Tagged as 'Customer Service'
Unique Selling Points
Joy Andrews - Wednesday 16.06.10, 13:38pm
Effective Communication Skills
Joy Andrews - Saturday 29.05.10, 19:00pm
The Art of Communication
As a Business and Personal Development Coach, I consider time to be the most valuable commodity man has at his disposal. You can bank money, but you can’t bank time, so you need to be careful how you spend it!
Effective communication, is an essential requirement in the business world, so we need to be [...]
Tags: Business Development · Change · Customer Service · Dealing with Stress · Time Management · Uncategorized
Customer Service
Joy Andrews - Sunday 23.05.10, 11:44am
Quality vs Quantity
Business’ are under an enormous amount of pressure today to provide results, due to the current global economic crisis. Either in sales or outcome/target driven business’, the business world is in danger of compromising the services provided to the customer. The danger is losing sight of the goal of the business – which [...]
Tags: Business Development · Coaching · Customer Service
Business Coaching – Providing Excellent Customer Service
Carole Davidson - Monday 01.06.09, 18:37pm
In a downturn, exceeding your customer’s expectations can make all the difference in whether or not you win the next job. The following tips show how you can go above and beyond and win a customer for life.
1. Ask proactive questions – customers appreciate it when you act as business coach and demonstrate your concern [...]
Tags: Coaching · Customer Service







