Better Business Coaching

Here are just a few points on making requests in an assertive manner – remember we all have the right to ask for something we want and to receive a considered answer. Agreeing to the request is easy; refusing is often difficult as it could cause bad feeling which could impact on good relationships.
Making requests
• Think [...]

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Assertive Behavior
• Standing up for your own rights without violating another person’s rights
• It involves expressing your needs, wants, opinions, beliefs and feelings in a direct, honest and appropriate way
• The aim of assertive behavior is to communicate productively
Passive Behavior
• Failing to stand up for your rights or doing so in such a way that others can disregard them
• It [...]

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Assertiveness is about communicating with other people in ways that achieve a productive outcome. It is about being aware of the rights you have as an employer or employee and as a member of the human race and knowing that the person we are communicating with also has these rights. This is not always easy [...]

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The culture just means ‘how we do things around here’ and no business is too small or too large that they can afford to ignore the development and motivation of the people in it.
The biggest single improvement you can make in a company is to get your people working more effectively.
This does not mean they [...]

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What is the attitude to training staff in your business?
•    If they don’t know it now they never will
•    What’s the point?
•    If we train them they’ll leave
•    We can’t afford the time or the money to train them
•    They are not interested
•    They’ll learn from their mistakes
If it is any of the above you [...]

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