Better Business Coaching

Here are just a few points on refusing requests in an assertive manner
Refusing requests
• Allow yourself time to think about the response
• Give your decision using ‘I’ (own your decision)
• State the reason for refusal
• Discuss possible alternatives
• Ensure you refuse only the request and not the person
• Do not misuse your authority by always saying ‘NO’ to requests just because [...]

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Here are just a few points on making requests in an assertive manner – remember we all have the right to ask for something we want and to receive a considered answer. Agreeing to the request is easy; refusing is often difficult as it could cause bad feeling which could impact on good relationships.
Making requests
• Think [...]

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Assertive Behavior
• Standing up for your own rights without violating another person’s rights
• It involves expressing your needs, wants, opinions, beliefs and feelings in a direct, honest and appropriate way
• The aim of assertive behavior is to communicate productively
Passive Behavior
• Failing to stand up for your rights or doing so in such a way that others can disregard them
• It [...]

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